Proving we could run a retailer we had never run.

Proving the platform could run a retailer it had never run, through demos, on site workshops and a proof of concept.

4 min read

RoleLead design across all demo streams ClientEuropean energy retailer Year2024 ScopeCreating proofs of concept and demos across multiple work streams, demo storyboarding, on site workshop design and facilitation, service mapping and a pitching runbook that came out of it
5
Use cases written by the client, demoed end to end
5 days
On site with the client
<2 min
To change the invoice layout in front of them
Preferred vendor
The outcome of the proof of concept

Page summary

  • A European energy retailer was choosing a platform to replatform on. To prove itself, Kaluza had to demo five detailed customer scenarios the client had written, without a localised product to show them on.
  • I led design across the demo streams, joining stream one late to close holes in the journey, and designed the on-site workshops, including the service mapping that shaped what came next.
  • Kaluza was named preferred vendor, and the service mapping became a runbook for running this kind of engagement again.

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